Frequently Asked Questions (FAQ)

What types of jewelry do you offer?

We create uplifting, handmade pieces that are designed to inspire confidence, self-love, and personal growth. From dainty, everyday jewelry to statement, special occasion pieces, our collections are crafted with intention and care. We carry an array of unique necklaces, bracelets, earrings, rings, and seasonally, anklets.

What materials do you use for your jewelry?

We carefully select materials to create beautiful pieces that are tarnish-free and safe for sensitive skin. Whether you're dressing up or keeping it casual, our materials are designed to keep you looking and feeling confident and comfortable all day long! Please visit our Jewelry Quality & Materials page for full details.

How do I care for my jewelry?

To keep your jewelry looking its best, store in a cool, dry place and use the included cleaning wipe. Avoid harsh chemicals directly on the jewelry, and rinse with fresh water after wearing in salt water. For more detailed care tips, please visit our Jewelry Care page.

Can I request custom orders or personalization?

We love creating pieces that speak to your individuality! If you're interested in a custom design or personalization, please reach out to us at madison@risingsouljewelry.com or through our Contact page, and we will be happy to discuss your ideas.

What is your return policy?

We offer returns within 30 days of purchase for items that are brand new, unworn, and still in their original packaging. Once your return is received, please allow 3-5 business days for processing. For full details, check our Returns & Exchanges page.

What is your shipping policy?

Currently, we ship in the United States only. Orders are processed within 1-3 business days. You will receive an email with tracking information once it has shipped. Enjoy free shipping on orders of $50 or more. For more shipping details, please visit out Shipping & Delivery page.

How can I track my order?

Once your order has shipped, you'll receive an email with a tracking number. Please allow 24-48 hours for tracking updates. If you have any questions about your delivery, feel free to contact us.

How can I get in touch with you?

If you have any other questions or need assistance, please don't hesitate to reach out. You can email us at madison@risingsouljewelry.com or visit our Contact Us page for more information.